At Xyra Foods, we take pride in the quality of our products and customer experience. However, if you’re not satisfied with your purchase, we’re here to help.

Eligibility for Returns

We accept returns under the following conditions:

  • The return request is made within 7 days of receiving your order.
  • The product is unopened, unused, and in its original packaging.
  • The product is damaged, defective, or incorrect.
  • You provide proof of purchase (order number, receipt, or invoice).

Please note: Perishable items, opened food packets, or used products cannot be returned for hygiene and safety reasons unless they are damaged or incorrect.

How to Request a Return

To initiate a return:

  1. Email us at support@xyrafoods.com with:
    • Your order number
    • Reason for return
    • Clear photos (if the item is damaged or incorrect)
  2. Our support team will review your request and guide you through the return process.
  3. You may be required to send the item back to our warehouse. Shipping details will be provided.

Refunds

Once we receive and inspect the returned item, we will notify you of the refund status.

  • Approved refunds will be processed within 5–7 business days.
  • The amount will be credited to your original payment method.
  • If the refund is delayed, check with your bank or payment provider before contacting us.

Exchange Policy

We currently do not offer exchanges. If you received the wrong or defective product, we recommend initiating a return and placing a new order.

Non-Returnable Items

The following products are not eligible for return:

  • Opened or used food products
  • Items returned after 7 days of delivery
  • Products without original packaging
  • Discounted or clearance sale items

Return Shipping

  • If the return is due to our mistake (wrong product, damaged item), we will cover the return shipping cost.
  • If the return is due to customer preference (where eligible), the customer will bear the return shipping charges.

Need Help?

We’re always here to support you. For return-related questions or assistance, contact us at:

📧 Email: support@xyrafoods.com
📞 Phone: +91-9911596070
🌐 Website: www.xyrafoods.com

Cancellation Policy

  • Orders can be cancelled within 2 hours of placing them, provided they have not been shipped.
  • To cancel, contact us at support@xyrafoods.com or through our customer care number.

6. Pricing Errors

At Xyra Foods, we strive to maintain accurate pricing across all products. However, errors may occasionally occur.

  • If a product is listed at an incorrect price due to a typographical or technical error, we reserve the right to cancel any order placed at the incorrect price, even after it has been confirmed and payment processed.
  • If your order is canceled for this reason, you will receive a full refund of the amount paid.
  • If a product’s correct price is higher than the price displayed, we will contact you for confirmation before processing the order. You may choose to cancel or proceed with the revised price.
  • We shall not be obligated to provide the product at the erroneous price.

7. How to Initiate a Return or Refund

  • Email us at support@xyrafoods.com with your order number, reason for return, and photos of the product (if defective/damaged).
  • Our team will review the request and guide you through the next steps.

8. Contact Information

For any questions or concerns regarding returns or refunds, please contact:
Xyra Foods
Email: support@xyrafoods.com
Phone: +91-99115 96070
Address: XYRA FOODS
H-3/77 Flat No-301 T/F Kh No-79/18,
Mahavir Enclave, Near Sulabh Internation,
New Delhi – 110045, INDIA

Thank you for shopping with Xyra Foods. Your satisfaction is our priority.
Let us know how we can improve your experience.