1. Introduction

Welcome to Xyra Foods (“we”, “us”, or “our”). We are committed to protecting your privacy and providing a safe experience when you use our website https://www.xyrafoods.com (the “Site”), purchase our products, or otherwise interact with us online or offline.

This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have regarding your personal data.

2. Information We Collect

a. Personal Information You Provide

  • Account & Profile: Name, email address, mailing address, phone number, password, payment details.
  • Order Details: Products ordered, shipping preferences, and any optional feedback or ratings.
  • Communications: Messages you send via contact forms, email, or customer support channels.

b. Automatically Collected Data

  • Device & Usage Info: Your IP address, browser type, operating system, pages visited, referral URLs, and time spent on site.
  • Cookies & Tracking: We use cookies and similar technologies (e.g., beacons, tags, scripts) to enhance your experience, track site usage, and support functionality such as login sessions.

c. Third-Party Sources

  • If you interact via social media logins, we may receive profile data that you’ve shared with those platforms.
  • We may also receive demographic or analytical data from partners or service providers.

3. How We Use Your Information

We use personal data for the following purposes:

PurposeDetails
Order ProcessingTo process, fulfill, and manage your purchases (payments, shipping, returns).
Account ManagementTo set up and maintain your user account, and provide support.
Customer CommunicationTo contact you about your order, promotions, updates, or customer service.
Site FunctionalityTo personalize and improve our website, recommend products, and ensure security.
Analytics & InsightsTo analyze trends and website usage to optimize user experience.
Legal ComplianceTo prevent fraud, comply with regulatory obligations, and enforce our Terms of Service.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data in the following situations:

  • With Service Providers (e.g., payment gateways, shipping companies, analytics platforms)—only as needed and under confidentiality obligations.
  • Legal Obligations—if required by law, court order, or governmental request.
  • Business Transfers—in the event of a merger, acquisition, or asset sale; you will be notified and given rights regarding your data.
  • Aggregated or De-identified Data—used for analysis or promotional purposes, where no individual identity is indicated.

5. Cookies & Tracking Technologies

  • We use cookies to maintain session states, store preferences, and facilitate secure logins.
  • Analytics tools (e.g., Google Analytics) help us understand how the site is used.
  • You can manage cookies through browser settings or opt-out tools—but disabling some cookies may impair site functionality.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes stated above (e.g., until completion of your order, for customer support, or to comply with legal requirements like tax records retention). After that, your data will be securely deleted or anonymized.

7. Your Rights

Depending on your local laws—such as GDPR (EU), CCPA (California), or Indian privacy laws—you may have the right to:

  • Access, correct, or delete the personal information we hold about you.
  • Restrict or object to certain processing activities.
  • Withdraw previously given consent (when consent is our legal basis for processing).
  • Lodge complaints with a supervisory authority.

To exercise any of these rights, please contact us using the details below. We may require verification to protect your privacy and security.

8. Children’s Privacy

Our Site is not intended for children under the age of 13 (or applicable legal minimum). We do not knowingly collect personal information from children. If we discover such data was collected, we will promptly delete it.

9. Security

We implement appropriate technical and organizational measures—such as encryption, access controls, and monitoring—to protect your data. However, no system is completely infallible, so we cannot guarantee absolute security.

10. International Data Transfers

If our service providers or partners are located outside India, your data may be processed or stored internationally. We ensure adequate protections, such as contractual safeguards or approved transfer mechanisms, are in place.

11. Policy Updates

We may update this Privacy Policy occasionally. Substantial changes will be highlighted prominently on the Site or communicated directly. We recommend reviewing this page periodically to stay informed.

12. Contact Us

For any questions or to exercise your privacy rights, you can reach us at:

Xyra Foods
Email: support@xyrafoods.com
Address: Xyra Foods

H-3/77, Flat No. 301, T/F, Kh No. 79/18,

Mahavir Enclave, Near Sulabh Internation,

New Delhi – 110045, INDIA

Thank you for trusting Xyra Foods. Your privacy matters deeply to us.